Field Service Engineer – Accelerators

Posted 4 months ago

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Position Overview:

The Field Service Engineer (FSE) supports and manages onsite and remote technical support, onsite resolution of customer equipment problems and a variety of in-house service activities. The FSE is appropriately trained and dispatched to the field for both planned and unplanned service activities.

The Field Service Engineer may have non-traditional working hours with limited notice due to the nature of service work. When not engaged in Service-specific activities, the FSE may support for manufacturing, R&D and test activities. Substantial travel is expected, up to 50% on the year.

Duties and Responsibilities:

CUSTOMER SERVICE

  • Install, repair, upgrade and maintain Phoenix systems at customer sites both individually and as part of a team;
  • Satisfy customers by providing prompt support to customer calls and efficient troubleshooting of technical problems;
  • Assist in training other Phoenix team members and customer personnel in the proper operation and maintenance of the systems;
  • Communicate with headquarters personnel regarding customer concerns with product performance;
  • Complete timely documentation of work activities

TECHNICAL DEVELOPMENT

  • Review and develop service documentation;
  • Contribute to designs of service tools and test equipment;
  • Innovate service-related improvements to the product;
  • Support manufacturing, R&D and testing activities as required

Qualifications:

REQUIRED

  • Minimum of 5 years’ experience in field service of large, complex industrial electromechanical equipment or Bachelor’s degree in engineering with minimum of 2 years’ experience;
  • Ability to work remotely without close supervision and to independently schedule and organize service activities;
  • Strong interpersonal and communication skills;
  • Excellent troubleshooting skills with electrical and mechanical equipment

PREFERRED

  • Experience with radiation-generating equipment, especially particle accelerator technology (e.g. HV power supplies, vacuum, RF, electromagnets);
  • Former military or nuclear industry experience;
  • Willing to reside in either Wilmington, NC, or Columbia SC areas
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